Shipping Policy

Where We Deliver

• Cauvery Store is a marketplace. Each order is packed by the seller and sent through one of several courier and postal partners
• The courier for your order is chosen according to your pincode and the size of the parcel. You cannot choose the courier, and different parcels in one order may come by different couriers
• We deliver to addresses in India only. We do not deliver outside India
• Whether a product can be delivered to your pincode depends on the seller and on which of our couriers serve your area. If an order cannot be delivered to your address, we tell you and refund anything you have paid

Delivery Charges

• Free delivery on orders of Rs. 500 or more
• A flat Rs. 40 delivery charge applies to orders below Rs. 500
• The delivery charge is shown in your cart and at checkout before you pay. There are no other delivery fees

How Long Delivery Takes

Delivery time has two parts: the time the seller takes to pack and hand over your order, and the time the courier takes to bring it to you.

• Dispatch: sellers normally hand your order to the courier within 1-2 business days of the order being confirmed
• Within the seller's own state: usually 2-4 business days after dispatch
• Neighbouring states: usually 3-5 business days after dispatch
• Rest of India: usually 4-7 business days after dispatch
• Remote areas, the North-East, Jammu & Kashmir, Ladakh and the islands: usually 7-10 business days after dispatch

About These Estimates

• These are estimates, not guaranteed dates. Actual times differ from one courier to another. Where a product page or checkout shows a different estimate for your order, that estimate applies
• Business days are Monday to Saturday and do not include Sundays or public holidays
• Delivery can take longer during festivals and sales, in bad weather, during strikes or transport disruptions, or where the courier cannot reach your area
• If your order is running late, we do not cancel it automatically. See "Late or Missing Orders" below for what you can do

Orders From More Than One Seller

If your order has products from different sellers, they may arrive in separate parcels on different days. You pay the delivery charge once for the order, not once per parcel.

Tracking Your Order

• You can follow every stage of your order, from confirmed to packed, shipped and delivered, under My Orders
• Once your order ships, the name of the courier and the tracking number are shown on the order page, so you can also track it on that courier’s own website
• We email you when your order is confirmed and when its status changes
• Courier tracking can take up to 24 hours to show movement after an order is marked as shipped

Changing or Cancelling Before Dispatch

• You can cancel an order free of charge from My Orders at any time before it ships
• To correct a delivery address or phone number, email support@cauverystore.in with your order number as soon as possible. We can only make changes before the order is handed to the courier

When Your Order Arrives

• Please make sure someone is available at the delivery address to receive the parcel and that your phone is reachable. The courier may call before delivery
• Check the parcel before accepting it. If the outer packaging is open, torn or looks tampered with, you may refuse it and tell us
• If the item inside is damaged, defective or not what you ordered, raise a return from My Orders within the return period. The return is free
• The risk in the goods passes to you once the parcel has been delivered to your address

Read the Returns, Cancellations & Refunds policy

If Delivery Cannot Be Completed

• The courier tries to deliver more than once. The number of attempts depends on the courier, and is usually two or three
• If delivery fails because the address is wrong or incomplete, nobody is available, or the parcel is refused, it is returned to the seller and the order is cancelled
• For an order you have paid for, we refund the price of the items to your original payment method once the parcel is back with the seller. The delivery charge, if you paid one, is not refunded in this case
• If delivery fails for a reason that is not yours, such as the courier being unable to serve your area, you receive a full refund including any delivery charge

Late or Missing Orders

• If your order has not arrived 3 business days after the latest estimated date, email support@cauverystore.in with your order number. We will trace it with the seller and the courier
• If a parcel is confirmed lost in transit, you can choose a replacement, where the seller has stock, or a full refund
• If your order is marked as delivered but you have not received it, tell us within 7 days of the delivery date so that we can investigate with the courier

Contact

For any delivery question, email support@cauverystore.in with your order number. Our support team is available Monday to Saturday, 9 AM to 6 PM.

Contact us

If you have any questions about our policies, please contact us at support@cauverystore.in.