Returns, Cancellations & Refunds
What you can send back, how to do it, and when you get your money back, in plain words.
Last updated: 10 October 2026
At a Glance
Return window
7 days
from delivery, unless the product page says otherwise
Faulty or wrong item
Free pickup
the return costs you nothing
Refund goes to
Original payment method
the card, UPI or account you paid with
Refund time
5-7 business days
after we approve it; often faster
Cauvery Store is a marketplace, and each product is sold by the seller named on its page. This policy applies to every order placed on cauverystore.in. Where a seller offers a longer or shorter return period for a product, it is shown on that product's page and that period applies.
Returns
Return period
- You can ask to return an item within 7 days of delivery.
- A seller may set a different return period for a product. If so, it is shown on the product page and applies instead of the 7 days.
- If one order contains items with different return periods, the shortest period applies to the whole order.
- The return must be requested before the period ends. The exact last date is shown when you open the order and choose Return.
Condition of the item
To be accepted, a returned item must be:
- Unused, unwashed and undamaged (other than the fault you are reporting).
- In its original packaging, with all tags, labels, manuals, accessories and free gifts that came with it.
- The same item that was delivered to you.
Who pays for the return
Non-Returnable Items
For hygiene and safety reasons, these cannot be returned once delivered:
- Innerwear, lingerie and swimwear.
- Perishable goods, such as fresh, dairy, meat and frozen items.
- Clearance items.
- Customised, personalised or made-to-order items.
- Any product marked "No Returns" on its product page.
How to Return an Item
1. Request the return
Go to My Orders, open the order and choose Return. Pick the reason and add a short note. You will see whether the order can be returned, and until what date, before you submit.
2. We review it
We check the request and email you the decision. If it is approved, the email tells you how the item will be sent back.
3. The item travels back
Pack the item securely with everything it came with. We email you again when it has been collected.
4. The item is checked
When the item reaches us it is checked against the conditions on this page. This usually takes a day or two, and we email you the outcome either way.
5. Your refund is sent
Once the item passes the check, the refund is sent to your original payment method.
We email you at every stage, so you always know where your return stands. You can also check it any time under My Orders.
If a return is not accepted
- A request may be declined if it is made after the return period, or the item is non-returnable.
- A returned item may fail the check if it is used, damaged, incomplete, or not the item we delivered. In that case no refund is issued.
- We always email you the reason. If you disagree, reply to that email and we will review the decision.
Damaged, Defective or Wrong Items
- Please check your parcel when it arrives.
- If something is damaged, defective, missing or not what you ordered, raise a return from My Orders and choose the matching reason, or email support@cauverystore.in.
- Include your order number and clear photos of the item and its packaging. This helps us settle it quickly.
- Tell us as early as you can, and in any case within the return period.
- The return is free, and you receive a full refund for the item once it is confirmed.
Cancellations
Cancelling your order
- You can cancel an order from My Orders at any time before it is shipped. There is no cancellation fee.
- If you had already paid, the full amount is refunded automatically to your original payment method.
- Once an order has shipped it cannot be cancelled. You can return it after delivery if it is eligible.
If we cancel your order
We or the seller may cancel an order because of a pricing error, the item being out of stock, or suspected fraud. If this happens we email you, and any amount you paid is refunded in full.
Refunds
How refunds are paid
- Refunds are processed through Razorpay, our payment partner.
- Refunds always go back to the original payment method: the same card, UPI ID or bank account. They cannot be sent to a different account.
- A refund that has been sent cannot be stopped or reversed.
When refunds are sent
- Cancelled orders: as soon as the order is cancelled.
- Returned items: once the item has reached us and passed the check.
How long it takes to reach you
- Some refunds are credited within minutes, where your bank supports it.
- Otherwise, allow 5-7 business days for your bank to credit the amount.
- We email you when the refund is sent.
Frequently Asked Questions
7 days from the date of delivery, unless the product page shows a different return period set by the seller. If an order has several items with different return periods, the shortest one applies to the whole order.
Innerwear, swimwear, perishable goods (such as fresh, dairy, meat and frozen items), clearance items, customised or made-to-order items, and any product marked "No Returns" on its product page. You can still report these if they arrive damaged, defective or wrong.
If the item is damaged, defective, wrong, not as described or has missing parts, the return is free. If you are returning it for any other reason, such as a change of mind, you pay the cost of sending it back.
To the same payment method you used for the order: the same card, UPI ID or bank account. We cannot send a refund to a different account.
Once we send it, some refunds arrive within minutes. Otherwise allow 5-7 business days for your bank to credit it. If it has not arrived after 7 business days, email support@cauverystore.in with your order number.
Yes, any time before it is shipped, from My Orders. If you have already paid, the full amount is refunded automatically. Once an order has shipped it can no longer be cancelled, but you can return it after delivery if it is eligible.
We email you the reason. No refund is issued for a return that does not pass the check. If you think the decision is wrong, reply to that email or write to support@cauverystore.in and we will look at it again.
No. Once a refund has been sent to your bank it cannot be stopped or reversed.
Contact Us
For any question about a return, cancellation or refund, email support@cauverystore.in with your order number. Our support team is available Monday to Saturday, 9 AM to 6 PM.
This policy does not limit any rights you have under Indian consumer law. See also our Terms & Conditions and Shipping Policy.