Privacy Policy

Information We Collect

We collect information you provide when creating an account, placing an order, or contacting support. This includes your name, email address, phone number and delivery address. We also automatically collect certain technical information such as IP address, browser type, and device information to improve our services.

Payment Information

• Online payments are handled by Razorpay, our payment partner. You enter your card, UPI or bank details on Razorpay's secure payment window, not on our pages
• We do not receive or store your full card number, CVV, UPI PIN or net banking password
• Razorpay tells us whether the payment succeeded, the amount, the payment method used and a payment reference number. We keep these with your order so we can confirm it, issue invoices and process refunds
• Razorpay handles your payment details under its own privacy policy, published at razorpay.com/privacy

How We Use Your Information

• Process and fulfill your orders, including sending order confirmations and updates
• Provide customer support and respond to your inquiries
• Send personalised product recommendations and promotional offers (with your consent)
• Improve our website, products, and services based on usage patterns
• Prevent fraud and ensure the security of our platform

Information Sharing

We do not sell your personal information. We share only what is needed with the seller who fulfils your order (your name, delivery address and phone number), with Razorpay to process payments and refunds, and with delivery partners to deliver your order. We may also disclose information where the law requires it.

Data Security

We implement industry-standard security measures including SSL encryption, secure servers, and regular security audits. Your card and bank details are processed directly by Razorpay and are never stored on our servers.

Your Rights

• Access, update, or delete your personal information at any time
• Withdraw consent for marketing communications
• Request a copy of the data we hold about you
• File a complaint with the relevant data protection authority

Cookies

We use essential cookies to keep you signed in and remember your cart; the site cannot work without them. Analytics cookies (Google Analytics), which show us which pages are useful, are used only if you choose "Accept all" in the cookie banner. You can change your choice at any time with the Cookie Settings link at the bottom of every page, or clear cookies in your browser settings.

Contact Us

For privacy-related queries, please email us at support@cauverystore.in. We will respond within 48 hours.

If you have any questions about our policies, please contact us at support@cauverystore.in.